Help

Support

Questions, problems, or feedback? Check the answers below — and if that doesn't help, email us. We're a small team and we read everything.

Frequently asked questions

What is Passé?: Passé is a travel memory platform. You create trips, attach memories — photos, notes, and places — to them, and keep a beautifully organized archive of where you've been.
Who can see my trips and memories?: Only you, unless you decide otherwise. Everything is private by default. On the Explorer and Collector plans you can publish a public portfolio and individual trip pages — and unpublish them again at any time.
What do the plans cost?: The free plan lets you start your archive with up to three trips. Explorer costs €4 per month, Collector €9 per month — both unlock public sharing and higher limits. You can see the full comparison in the pricing section of the homepage.
How do I cancel my subscription?: Open Billing in your account and choose "Manage subscription" — this takes you to the Stripe billing portal, where you can switch plans or cancel. Your paid plan stays active until the end of the billing period you already paid for.
How do I delete my data or my account?: You can delete individual memories and trips at any time in the app. Deleting your account removes your trips, memories, and photos. If you need help or want a copy of your data first, email us at thepasseapp@gmail.com.
How do I reach a human?: Email us at thepasseapp@gmail.com. We usually reply within a couple of business days.